A complete support desk inside WordPress.
Tickets with SLA tracking, email piping, satisfaction surveys, and a self-service portal. Customers submit through your site, your team works from the dashboard, and everyone gets email at every step.
Support requests that never fall through the cracks
A professional support system, built in
Tickets, SLAs, departments, canned responses, email piping, and CSAT surveys, all inside WordPress with no third-party desk.
Ticket management
Create, assign, and resolve with a structured workflow.
Five statuses
Open, in progress, waiting on customer, resolved, closed.
Four priorities
Low, medium, high, and urgent, each driving SLA timers.
Departments
Organise by team or topic with auto-assignment.
SLA tracking
First-response and resolution deadlines with breach detection.
Email piping
Connect an IMAP inbox and incoming email becomes tickets.
Canned responses
Pre-written templates with keyboard shortcuts.
Internal notes
Private agent comments the customer never sees.
CSAT surveys
A 1-5 rating after resolution, with reporting.
Self-service portal
Customers view, reply to, and track their own tickets.
File attachments
Customers and agents attach files to tickets and replies.
REST and webhook API
Full ticket CRUD and external ticket creation.
It joins the tools you already run
The full desk, free at the core
SLA tracking, email piping, CSAT surveys, departments, and the portal are all in the free core. Pro is priority support and automatic updates.
Free, $0 CAD
Ticket management, five statuses and four priorities, departments, agent assignment, SLA tracking, auto-close, custom fields, tags, canned responses, internal notes, attachments, email notifications and piping, CSAT, the portal, and the REST API.
Free download →Pro, $50/yr
Everything in Free, plus priority support and automatic updates, with no feature ever locked out of the free core.
Get Pro →Specs
C7 Helpdesk technical summary.
Platform
WordPress 6.0+.
Workflow
Five statuses, four priorities, departments, agents.
SLA
First-response and resolution deadlines with breach detection.
Notifications plus IMAP email piping with reply detection.
Surveys
CSAT 1-5 with average, response rate, and distribution.
Integration
C7 Customers, Feedback, Forms, REST and webhook API.
Frequently asked questions
Is C7 Helpdesk free?
Yes. Tickets, SLA tracking, email piping, CSAT surveys, departments, and the portal are all in the free core, and no license ever disables the plugin.
Can customers email in?
Yes. Connect an IMAP inbox and the plugin creates tickets from incoming email, with reply-to-ticket detection.
How does SLA tracking work?
First-response and resolution deadlines are set per priority and the system detects breaches automatically.
Do I get satisfaction scores?
Yes. After a ticket resolves, customers get a 1-5 CSAT survey, with average, response rate, and distribution on the dashboard.
Does it work with the rest of the C7 suite?
Yes. It matches submitters to C7 Customers, and C7 Feedback and Forms can create tickets automatically.
